The Voicemail Evolution: Device Independent Visual Voicemail Webinar

The Voicemail Evolution: Device Independent Visual Voicemail Webinar

As the European mobile market continues to progress at a rapid pace, mobile operators are faced with a deluge of challenges to meet the demands of a complex blend of baby boomer and millennial subscribers. Adding to this flurry is the desire for European mobile operators to offset the cost of supporting sophisticated applications and features that will enhance subscriber loyalty.

Voicemail continues to be the single biggest call completion service available within the market today, but voicemail retrieval is currently undergoing a dynamic evolution. Learn why the next step in voicemail is Device Independent Visual Voicemail!

In this webinar, you will gain strategic insight on developing a holistic voicemail strategy that replaces a traditional "one-size fits all" approach with Device Independent Visual Voicemail offering a bevy of operational advantages including:

Ability to enhance ARPU and improve the customer experience
Voicemail that is device independent and is available on 2G and 3G networks
Eliminates the need for handset subsidies and unlocks additional revenue stream through advertising/sponsorships
100% call completion and dynamic mailbox allocation on smaller platforms for increased efficiency

Date Aired:	November 19, 2009
Speakers:	Ruth Pollock, Director of Strategy and Business Development, Convergys Relationship Technology Management Scot Harris, Director of Product Marketing, Convergys Relationship Technology Management

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Speaker Biographies

Ruth Pollock is the Director for Strategy and Business Development for Convergys' International Business Unit, based in Manchester, UK. Her career in telecommunications spans over 20 years on both sides of the Atlantic, and has led the development of market and product strategy and growth initiatives in designated market segments to include product innovation and strategic research initiatives.

Scot Harris is the Director of Product Marketing for Convergys' Relationship Technology Management division. He has over 20 years experience in global technology marketing, product management and sales across the International and Americas regions, including the development of market strategies for products that enable wireless and network carriers to increase subscriber loyalty, maximize profits and reduce costs.

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