Convergys and Intervoice: the Power of Two
Intervoice has joined Convergys, enhancing and accelerating relationship management solutions for clients worldwide. Our combined technology and services expertise address today's pressing business problems: reducing operational costs, capturing additional revenue, enriching the customer experience and accelerating the adoption of self-service. This powerful combination will ensure our clients' success by fueling customer satisfaction and employee productivity.
Together, we deliver unparalleled customer value by maximizing the value of every interaction as we offer:
- The most comprehensive customer management solutions in the industry combining agent-assisted services with self-service and notification services
- Service delivery capabilities for communications service providers including messaging, call completion and BSS/OSS solutions
- Real-time intelligence and personalization across all touch points
- The deepest, most experienced professional services staff worldwide dedicated to optimizing customer relationships
- Expanded deployment flexibility: on-premises, hosted or hybrid
- A global network of 100+ channel, technology and alliance partners
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