Convergys Webinars
Build your knowledge, wisdom, and value with free webinars. Whether you are interested in learning about best practices for your business, or if you would like to know more about Convergys’ solutions, the webinars below will help you and your team grow.
What are the benefits of attending a live webinar?
- Chat with us directly
- Participate in interactive surveys
- Submit questions to expert speakers and get answers during the event
- Exclusive access to papers and downloads
Upcoming Webinars
M2M...your next big revenue opportunity?
Learn why the emerging Machine-to-Machine (M2M) market represents a significant and growing revenue opportunity for mobile operators.
REGISTER NOW
Learn why the emerging Machine-to-Machine (M2M) market represents a significant and growing revenue opportunity for mobile operators.
REGISTER NOW
Recent Webinars
Understanding Loyalty
Learn how to understand barriers and drivers of customer loyalty based on new 2010 primary research from Convergys.
WATCH NOW
Learn how to understand barriers and drivers of customer loyalty based on new 2010 primary research from Convergys.
WATCH NOW
The Deepening Demographic Divide
Customer Experience Expert Shaun Smith explores what New 2010 primary UK research reveals about demographic differences.
WATCH NOW
Customer Experience Expert Shaun Smith explores what New 2010 primary UK research reveals about demographic differences.
WATCH NOW
Understanding the MVNO Business Model
Watch this webcast to capitalise on the MVNO entry in to the Brazilian market.
WATCH NOW
Watch this webcast to capitalise on the MVNO entry in to the Brazilian market.
WATCH NOW
The Forgotten E: Focusing on the Customer Experience at Every Touch Point
In today’s economy, the most powerful competitive differentiator is not efficiency or effectiveness of your contact center. It's customer experience.
WATCH NOW
In today’s economy, the most powerful competitive differentiator is not efficiency or effectiveness of your contact center. It's customer experience.
WATCH NOW
Executive Perspectives on Customer Experience
The view from inside and outside of large companies can be very different. Learn about executive/customer disconnects and how to overcome them.
WATCH NOW
The view from inside and outside of large companies can be very different. Learn about executive/customer disconnects and how to overcome them.
WATCH NOW
The Deepening Demographic Divide
In this recorded webinar, Customer Experience Expert Shaun Smith explores what 2010 research reveals about demographic differences.
WATCH NOW
In this recorded webinar, Customer Experience Expert Shaun Smith explores what 2010 research reveals about demographic differences.
WATCH NOW
Creating a Personalized Experience with Next Generation Segmentation
Gain insight on how financial companies operationalize segmentation strategies for reduced cost and higher revenue.
WATCH NOW
Gain insight on how financial companies operationalize segmentation strategies for reduced cost and higher revenue.
WATCH NOW
Real-time Intelligent Charging
Listen as Convergys experts explore how the focus shifts from acquisition of new subscribers to value maximization of existing subscribers.
WATCH NOW
Listen as Convergys experts explore how the focus shifts from acquisition of new subscribers to value maximization of existing subscribers.
WATCH NOW
Growth and the New Consumer
In this recorded webinar, Customer Experience Expert Chip Bell explores what 2010 research reveals about recessionary consumers.
WATCH NOW
In this recorded webinar, Customer Experience Expert Chip Bell explores what 2010 research reveals about recessionary consumers.
WATCH NOW
Work Smarter in 2010
Learn how your company can optimize its efforts by working smarter with Customer Analytics and Business Intelligence in 2010.
WATCH NOW
Learn how your company can optimize its efforts by working smarter with Customer Analytics and Business Intelligence in 2010.
WATCH NOW
Speaker Verification in Real-world Solutions
How can your company provide the best security in an easy-to-use and cost-effective way?
WATCH NOW
How can your company provide the best security in an easy-to-use and cost-effective way?
WATCH NOW
The Importance of Customer Experience Management
As your company plans its growth strategies for 2010, it is an imperative to include a customer service strategy that leverages the latest in Customer Experience Management (CEM) techniques.
WATCH NOW
As your company plans its growth strategies for 2010, it is an imperative to include a customer service strategy that leverages the latest in Customer Experience Management (CEM) techniques.
WATCH NOW
Device Independent Visual Voicemail
Gain strategic insight on developing a holistic voicemail strategy that replaces a traditional "one-size fits all" approach.
WATCH NOW
Gain strategic insight on developing a holistic voicemail strategy that replaces a traditional "one-size fits all" approach.
WATCH NOW
Why Aren’t You Using Home Agents?
Home Agents deliver higher customer satisfaction scores while lowering the cost of service delivery, so why aren’t you using them?
WATCH NOW
Home Agents deliver higher customer satisfaction scores while lowering the cost of service delivery, so why aren’t you using them?
WATCH NOW
Key Trends in Retail Banking
Gain insights on how to understand and address not only customer needs, but also the experiences that customers have when interacting with the bank.
WATCH NOW
Gain insights on how to understand and address not only customer needs, but also the experiences that customers have when interacting with the bank.
WATCH NOW
Five Steps to Intelligent Growth in Customer Service
An enlightening look at current market trends, how to retain customers, and how to turn customer interactions into transactions.
WATCH NOW
An enlightening look at current market trends, how to retain customers, and how to turn customer interactions into transactions.
WATCH NOW
New Customers, New Channels, New Imperatives
Get practical insights from recent primary research to help you serve the interests of today’s diversified customer base.
WATCH NOW
Get practical insights from recent primary research to help you serve the interests of today’s diversified customer base.
WATCH NOW
Making Outbound IVR a Strategic Asset to Increase Profitability
Learn how outbound IVR technology can help build your organization, enhance customer loyalty, and generate incremental revenue.
WATCH NOW
Learn how outbound IVR technology can help build your organization, enhance customer loyalty, and generate incremental revenue.
WATCH NOW
A Case for Customer Experience: Uncovering the Key to Subscriber Loyalty and Retention
How can service providers differentiate themselves from one another, and improve customer retention and loyalty?
WATCH NOW
How can service providers differentiate themselves from one another, and improve customer retention and loyalty?
WATCH NOW
Customer Service On Call: A Fresh Look at the Outsourcing Option
Looking for ways to cut costs in your operation? Many multichannel merchants have been forced to rethink ways to reduce cost and increase revenue?
WATCH NOW
Looking for ways to cut costs in your operation? Many multichannel merchants have been forced to rethink ways to reduce cost and increase revenue?
WATCH NOW
Making the Business Case for Real-Time Convergent Charging
How are today's strategic thinkers developing high-level business cases for real-time convergent charging?
WATCH NOW
How are today's strategic thinkers developing high-level business cases for real-time convergent charging?
WATCH NOW
Making Retention Dynamic, Leverage Actionable Intelligence to Retain your Most Valuable Customers
How do you recognize potential signals from your customers to mitigate potential loss?
WATCH NOW
How do you recognize potential signals from your customers to mitigate potential loss?
WATCH NOW
Survive and Thrive by Understanding Customer Scorecards Webinar
Discussion on key findings from recent Convergys U.S. and U.K. Customer Experience research.
WATCH NOW
Discussion on key findings from recent Convergys U.S. and U.K. Customer Experience research.
WATCH NOW
Increase self-service rates and agent productivity with voice automation
With skyrocketing healthcare costs and increasingly complex regulatory requirements, the healthcare industry has a critical need to boost automation and operational efficiencies.
WATCH NOW
With skyrocketing healthcare costs and increasingly complex regulatory requirements, the healthcare industry has a critical need to boost automation and operational efficiencies.
WATCH NOW
Designing a Member Experience Strategy to Bridge the Customer/Company Divide
Learn about the disconnects between what members want and what executives think they want.
WATCH NOW
Learn about the disconnects between what members want and what executives think they want.
WATCH NOW
Reducing Costs in Challenging Economic Times
How do you reduce the cost to serve while maintaining or even improving the customer experience?
WATCH NOW
How do you reduce the cost to serve while maintaining or even improving the customer experience?
WATCH NOW
Installing a Centralized Product Catalog the Cost Effective Way
Learn how to achieve cost-effective product lifecycle management in today’s rapidly changing communications industry.
WATCH NOW
Learn how to achieve cost-effective product lifecycle management in today’s rapidly changing communications industry.
WATCH NOW
Getting the Most from Your Collections Contact Center
Hear live/recorded webinar with customer service experts at Convergys describing more findings from the bank and card customer research.
WATCH NOW
Hear live/recorded webinar with customer service experts at Convergys describing more findings from the bank and card customer research.
WATCH NOW
Manage Costs and Increase Revenue in a Down Economy: Partnering for Success
Learn how investing in strategic partnerships can allow technical support operations to survive and thrive.
WATCH NOW
Learn how investing in strategic partnerships can allow technical support operations to survive and thrive.
WATCH NOW
Doing More with Less - Customer Service Contact Center
Get practical insights and advice to leverage call center analytics, best shore outsourcing and new agent solutions.
WATCH NOW
Get practical insights and advice to leverage call center analytics, best shore outsourcing and new agent solutions.
WATCH NOW
Building More Productive Customer/Company Relationships
Learn techniques to align your company with customer expectations to provide a superior customer experience.
WATCH NOW
Learn techniques to align your company with customer expectations to provide a superior customer experience.
WATCH NOW
Turning Lemons into Lemonade: How to make the most of your contact center investment during an economic crisis
You are sitting on an untapped goldmine of customer data. How can you put it to work for you?
WATCH NOW
You are sitting on an untapped goldmine of customer data. How can you put it to work for you?
WATCH NOW
Using Science to Set Service Levels
This webinar illustrates the need for guidance on exactly how to set a relevant — and achievable — service level target.
WATCH NOW
This webinar illustrates the need for guidance on exactly how to set a relevant — and achievable — service level target.
WATCH NOW
How to Take Your Members to Next Generation Telephone Banking
Over 70% of inquiries are made through the telephone and when configured properly, this application can be your best member representative.
WATCH NOW
Over 70% of inquiries are made through the telephone and when configured properly, this application can be your best member representative.
WATCH NOW
Your Success Depends on Innovation
How "Support Partnerships" Create Value Beyond Imagination.
WATCH NOW
How "Support Partnerships" Create Value Beyond Imagination.
WATCH NOW
Live Round-Table Web Event: SpeechTech
Join Speech Technology magazine as we deliver our first live round-table Web event, featuring four hosted speech solution providers.
WATCH NOW
Join Speech Technology magazine as we deliver our first live round-table Web event, featuring four hosted speech solution providers.
WATCH NOW
Designing a Customer Experience Strategy
Primary research recently conducted by Convergys Global Consulting points to a number of disconnects between what customers want and what executives think they want.
WATCH NOW
Primary research recently conducted by Convergys Global Consulting points to a number of disconnects between what customers want and what executives think they want.
WATCH NOW
Enhancing Customer Relationships Through Order Orchestration
This webinar will show how end-to-end order orchestration can be achieved and how it can positively impact your business.
WATCH NOW
This webinar will show how end-to-end order orchestration can be achieved and how it can positively impact your business.
WATCH NOW
Reinventing the Customer Experience for Revenue Growth
Learn how you can leverage your customer service center to drive sales, profitability and customer loyalty.
WATCH NOW
Learn how you can leverage your customer service center to drive sales, profitability and customer loyalty.
WATCH NOW
Do You Know What’s Important To Your Customers? Do They Know You Care?
Learn what is most and least important to your customers and how your customers react when they don’t feel valued.
WATCH NOW
Learn what is most and least important to your customers and how your customers react when they don’t feel valued.
WATCH NOW
Expand your Influence - Opportunities to Drive Revenue with the Contact Center
Increase the value of the contact center through the Order to Cash cycle.
WATCH NOW
Increase the value of the contact center through the Order to Cash cycle.
WATCH NOW
The Power of Personalization -
Using Personalized Speech Self-Service to Thrive and Compete in Today's Market
WATCH NOW
Using Personalized Speech Self-Service to Thrive and Compete in Today's Market
WATCH NOW
Healthcare Trends: The Membership Retention Challenge
Hear recent trends identified by Forrester that raise the stakes, along with proven tools to drive membership retention.
WATCH NOW
Hear recent trends identified by Forrester that raise the stakes, along with proven tools to drive membership retention.
WATCH NOW
Customer Experience Strategy: Aligning Your Enterprise with Customer Thinking
Offering insight into how you can more effectively align your enterprise to significantly transform your overall customer experience.
WATCH NOW
Offering insight into how you can more effectively align your enterprise to significantly transform your overall customer experience.
WATCH NOW
Key Trends in the Healthcare Market
Convergys has teamed up with Industry Analyst Forrester to present a live webinar to discuss the latest industry trends and statistics, and the results of a proprietary member survey.
WATCH NOW
Convergys has teamed up with Industry Analyst Forrester to present a live webinar to discuss the latest industry trends and statistics, and the results of a proprietary member survey.
WATCH NOW
Telecoms and Media: The Retail Imperative
Discover how your company can respond and adopt retail best practices to drive future revenue growth.
WATCH NOW
Discover how your company can respond and adopt retail best practices to drive future revenue growth.
WATCH NOW
Capturing Customer Value: Optimizing Offer Management
This session will explore how service providers can approach this strategy to drive revenue and customer loyalty.
WATCH NOW
This session will explore how service providers can approach this strategy to drive revenue and customer loyalty.
WATCH NOW
Active Listening to Leverage the Voice of Your Constituents
Improvements driven by citizen feedback begin when agencies adopt call center intelligence tools to accurately measure and insightfully analyze constituent satisfaction.
WATCH NOW
Improvements driven by citizen feedback begin when agencies adopt call center intelligence tools to accurately measure and insightfully analyze constituent satisfaction.
WATCH NOW
Creating Value Through Effective Relationship Management
This webinar will offer ideas on how to strategically manage customer and employee relationships.
WATCH NOW
This webinar will offer ideas on how to strategically manage customer and employee relationships.
WATCH NOW
Take Control of the Customer Experience
Learn how to use customer interaction data to improve the customer experience.
WATCH NOW
Learn how to use customer interaction data to improve the customer experience.
WATCH NOW
