Of the 14% of customers say who say it’s usually too hard to deal with companies, 61% say that is because issues don’t get resolved on first contact. -Convergys Scorecard Series ResearchAre you making it easy enough for your customers?
Industry Snapshots from the 2010 Convergys Scorecard Research
Select your industry and region from the drop-down menu to view additional findings from the research. Each snapshot contains industry-specific measures about the relative importance of service and brand, as well as of the impact of good and bad experiences. The snapshots also provide scorecard attribute ranking comparisons for customers and employees.
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