Challenged with declining revenues, while feeling pressure to lower costs? Our automotive consultants help you overcome these obstacles.
Using intelligence gained from our 30 years of experience in customer and HR solutions, our automotive consulting solutions improve financial results, identify key process issues and apply critical improvements at all stages of the customer lifecycle. As your automotive consultant, we help you positively impact:
Balance an enhanced customer experience and improved revenue with sustained quality.
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Challenged with pressure to reduce costs and conserve cash while maintaining the current customer experience? You don't have to go it alone, we can help.
We leverage deep back office knowledge and process optimization from our Six Sigma solution consultants to provide you with a complementary Back Office Assessment. This results in a real-world back-office strategy that dramatically lowers automotive costs year over year while differentiating your brand experience. One client realized 60% cost savings and 30% improved productivity.
We Guarantee Year-Over-Year Efficiency Improvements and Help Deliver Service Enhancements for Our Back Office Solutions.
DOWNLOADIs your customer care organization due for a thorough review? As a leading global provider of outsourced customer services, we help you measure the strength of your customer care against industry standards.
Our Consumer Affairs Assessment takes a broad look across your automotive customer care environment using our proprietary methodologies and industry knowledge. We can:
As a manufacturer, do you know if your customer processes are "best in class?" We can help you find out.
At Convergys, our Customer Experience Benchmarking Consulting helps define your contact management strategy and provides data-based direction to align your pre-purchase through repurchase processes. Our consulting team provides a customer experience plan that aligns strategy, operations and technology. This experience optimizes contacts throughout the customer lifecycle to:
Need to view automotive research results and report trending information? With our Data Analytics/Portal services, we make it easy.
Our enhanced online reporting solution, DataLink, makes it easy to access customer feedback at every level: enterprise, region, district, dealer, consultant and service organization. This comprehensive reporting solution:
Customer Intelligence Provides Valuable Insight That Enables You to Better Attract and Retain Profitable Customers.
DOWNLOADLooking to improve the performance of your customer, dealer or accounts receivable teams– but also reduce your automotive costs?
Our IVR Review/Services Solutions offer unmatched enhancement or redesign of your speech automation that encourages usage and payments, while reinforcing your automotive brand and lowering expenses. We deliver important benefits to automotive OEMs:
Achieved Multiple Speech Application Benefits, Including a 86-89% Reduction in Vehicle Identification Number (VIN) Collection.
DOWNLOADAre you leading or lagging with your telematics program? Convergys can help you lead.
Our consulting team works with all your telematics stakeholders to most effectively enhance your customer experience and capital. Leveraging our proven telematics leadership and results, we conduct a Telematics Assessment of your organization and provide a real-world Customer Experience Telematics Strategy that drives new capital and differentiates you from the competition.
We also help you transform your people, processes and technology, ensuring your telematics success.
We Help OEMs Apply Powerful Technologies to Deliver Superior Service While Strengthening Their Bottom Line.
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